PHONE – HOTLINE

NIA foreigners hotline

The National Immigration Agency (NIA) is encouraging more foreign nationals and spouses to take advantage of a multilingual hotline service launched earlier this year, to help improve their quality of life. The new service consolidates two hotlines for foreign spouses and foreigners, and is part of the agency’s efforts to enhance service quality and improve efficiency. A group of new immigrants are manning the hotlines, providing consultations in seven languages: Mandarin, English, Japanese, Vietnamese, Indonesian, Thai and Cambodian, according to the agency. Since the hotline began operating on Jan. 1, staff have offered consultations in a range of fields, including visa issues and finding temporary accommodation for pets while away, the agency said.

The hotline — 0800-024-111 — provides a 24-hour service every day of the year, the agency said.  (Taipei Times 27 January 2014)

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